MediaEmpire frequently asked questions.
How to get help?
Our assistance is on Telegram, through our
how do I distinguish one of the staff in the Telegram group?
- You can see in his message "top right" if he is a moderator or assistant.
- In the user list after the name you find ★.
- Typing the
command on telegram.
Is the support time 24 hours?
Customer Support and from
9:00AM - 17:00PM (GMT+1)
If I am Silver/Gold/Platinum/Deluxe account can I upgrade?
Yes you can. Paying the price that there are on the
page. (you have to pay all the price of the plan)
Is it possible to increase the storage?
You can do this by contacting us via the telegram
Can I share my account?
No you can't do that. It's against the
Terms of Service
. This violation can cause the warn/ban of the account (depend on the cases). In case you can lose all your files forever.
Payments - Invoices
What are the payment methods?
Can I receive my invoice?
Yes you can, write in the Telegram
Can I be refunded?
The first 30 days are 100% covered. After 30 days you can't be refunded.
I received an email...
We do not send any emails of infractions on the account, or password change. Our service is based on Telegram.
How do I recover my password?
Visit the site
and enter your email.
Where can I find the news?
Enter our Telegram
, where malfunctions, offers, updates and more will be reported.
How do I report a file, link, or user?
If you need to report an abuse of material, you can use the Telegram
, using the command
If you need to report a copyright use the
Terms & Conditions
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